Contact Primera Technical Support

Contact Technical Support
Many technical questions can be answered by reading our Knowledge Base.

If the Knowledge Base did not answer your question, you may contact our Technical Support Department by e-mail. Please fill out the form below as completely as you can. Complete information helps us better diagnose your problem. Company name is a required entry which will help technicians quickly and easily find your account so please enter your Company Name accurately and completely. If you do not have a company name, please enter the field as follows "Lastname, Firstname". The serial number will be located on the back or bottom of your unit. Primera filters all content on its web site, so profane and discriminatory emails will not reach the intended recipient.

First Name:*

Last Name:*

Email:*

Phone:*

Fax:

Title:

Company:

Address:*

Address2:

City:*

State/Province:*

Postal Code:*

Country:*

Product:*

If other, please specify:

Serial Number:*

Operating System being used?

Software Program:

Please describe your problem:*

Please describe what you have tried to remedy this problem:

More Ways to Contact Technical Support

Telephone Support
Telephone support is available from 8 AM to 6PM CST, Monday through Friday by calling 1-763-475-6669. (For sales questions call 1-800-797-2772)

The following products feature free telephone support:

-LX810

-LX800

-LX400
Email Support
Email support is free for all Primera products. Email is checked several times throughout the business day, and once a day on weekends. To email Technical Support, use the form above.
Fax Support
Fax support is free for all Primera products. You can reach Primera Technical support at 763-475-6998. Faxes are checked several times throughout the business day.
Mail Support
You can mail Primera Technical Support at:

Primera Technology, Inc.
c/o Technical Support Department
Two Carlson Parkway North
Plymouth, MN 55447-4446
U.S.A