Contact Technical Support

1. Knowledge Base.
Many technical questions can be answered by reading our Knowledge Base. Click on the link to go to the Knowlegebase page. Type your question in the seach box provided.

2. Remote Support.
Let Primera Tech Support fix the problem for you! Download the Remote Support Client for Mac or PC. Call Tech Support at 763-475-6669.

3. Email Support.


If the Knowledge Base did not answer your question, you may contact our Technical Support Department by e-mail. Please fill out the form below as completely as you can. Complete information helps us better diagnose your problem. Company name is a required entry which will help technicians quickly and easily find your account so please enter your Company Name accurately and completely. If you do not have a company name, please enter the field as follows "Lastname, Firstname". The serial number will be located on the back or bottom of your unit. Primera filters all content on its web site, so profane and discriminatory emails will not reach the intended recipient.
   
First Name:*
Last Name:*
Email:*
Phone:*
Fax:
Title:
Company:
Address:*
Address2:
City:*
State/Province:*
Postal Code:*
Country:*
Product:*
If other, please specify:
Serial Number:*
Operating System being used?
Software Program:
Please describe your problem (1000 character limit):*
Please describe what you have tried to remedy this problem (1000 character limit):
Please attach the Tech Support Report (Optional).

Download PC Report Generator
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Note: If you do not receive a reply within 4 hours, please check your junk email folder.
 

4. Telephone Support.
Free Telephone support for all products is available from 8 AM to 6PM CST, Monday through Friday by calling 1-763-475-6669. Extended hold times may be experienced from 11:30 a.m. to 1 p.m. CST.

For sales questions call 1-800-797-2772.

Factory Service.
All service all Primera products is done at our authorized repair center in Minnesota, USA. For in warranty or out of warranty service, you must first contact tech support via one the methods described on this page to setup a Return Material Authorization (RMA). If your Primera desktop label printer product is beyond its limited warranty period (Out of Warranty) or is not covered by an Extended Warranty and it needs to be serviced, Primera will be pleased to repair it on a flat fee basis. Refer to the link below to determine whether your product is servicible and what the flat fee will be.

Flat Rate Repair Fee Table

How do I send my unit in for repair? How much is it? Where do I send it?


More Ways to Contact Technical Support

  • Fax Support
    Fax support is free for all Primera products. You can reach Primera Technical support at 763-475-6998. Faxes are checked several times throughout the business day.

  • Mail Support
    You can mail Primera Technical Support at:

    Primera Technology, Inc.
    c/o Technical Support Department
    Two Carlson Parkway North
    Plymouth, MN 55447-4446
    U.S.A