LX500 Color Label Printer Support

Primera Technical Support | Call Support at 763-475-6669 or email.

LX400 Picture

Ask our Knowledgebase a Question

Enter Question
Click here to browse all products
  • Software
  • Drivers
  • Firmware
  • Manuals
  • Videos

Required Software for PC

LX500/LX500c Complete Installer for PC- Download - More Info

LX500/LX500c Status Monitor Only v 1.06 Download - 4.3 MB

Design Software (Already Included with Complete Installer)

BarTender ® 2016 Ultralite 11 (SR3) Download - More Info

Required Software for MAC

LX500/LX500c Mac Driver and Configuration Utility Version 1.3 -Download - More Info

Purchase Mac Layout/Design Software for $50 from Belightsoft.com - Download a Free Trial

To get started with Belight Labels and Addresses choose either a predefined Primera label size or create a custom size in the setup wizard. If you choose Custom, be sure to set your label size and your page size the same, set columns and rows to "1" and set your margins to zero.

Warranty and Service Information

Your products includes a one year warranty. If your product needs repair Primera’s depot repair facility in the USA will be pleased to repair it. If your product is Out of Warranty we can repair it on a flat fee basis.

Flat Rate Repair Fee Table

How do I send my unit in for repair? How much is it? Where do I send it?


  • Complete Software Installer
  • Includes LX500 Driver, Status Monitor and BarTender
  • Windows 7 / 8 / 10 Compatible (32bit/64bit)
  • Updated 12-22-2016
  • 242.85 MB
  • Label design software for LX Series label printers
  • Windows 7 / 8 / 10 Compatible (32bit/64bit)
  • 164.19 MB
  • Posted 2-20-2017
  • Release Notes
  • Updated 12-22-16
  • Mac Driver, Configuration Utility v1.3
  • Includes firmware update v 1.40
  • Mac OS 10.9 - 10.12
  • 9.1 MB


LX500 Printer Drivers

LX500 & LX500c PC Driver v. 1.07 Download - More Info

LX500 & LX500c Mac Driver Version 1.2 -Download - More Info

  • Updated 10-18-16
  • Mac Driver, Configuration Utility
  • Includes firmware update v 1.35
  • Mac OS 10.9 - 10.12
  • 9.1 MB
  • Driver version 1.07
  • Windows 7 / 8 / 10 Compatible (32bit/64bit)
  • Updated 4-14-2016
  • Disconnect USB and power on the printer before installing.
  • If the auto-installer fails use these instructions:
  • 81.59 MB

LX500 amd LX500c Firmware

PC & Mac Firmware -More Info

Note: The Mac firmware udpate is part of the driver update. Download and install the latest driver. You will then be prompted to update firmware if necessary.

Update Firmware using the Status Monitor / Configuration Utility.
1. Click the settings (gear icon) tab. 2. Click Check for Updates.

LX500 Manuals and Documentation

LX500 Manual - Download - More Info

LX500 Quick Start - Download - More Info

Label Stock Quick Reference Guide - Download

Comparison Guide - Download

Spec Sheets - Matte BOPP - White and Clear Poly - High Gloss Paper - Vintage Matte Paper

Primera Labels that are stocked and ready to ship - View Reference Table

Order Custom Label Sizes - Fill out the order form now!

TIP! Are your cartridges drying out or is the LX500 printing with missing colors? Click here for instructions on cleaning your cartridge?


  • Updated 4-11-16
  • 1.82 MB
  • Updated 04-07-16
  • 620 KB

Click the Preview to Watch!

BarTender Tutorial

Cartridge Cleaning Procedure

BarTender Setup a Label

BarTender - Add a Data Source
(Variable Data)